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Terms of Service

Last Revised: August 2, 2026

The Hebrew version of these Terms, available at www.elderem.com/he/terms, is the sole binding version. Versions in English, Russian, and other languages are translations provided for convenience only. See Section 25.

1. INTRODUCTION

These Terms and Conditions of Service for EldeRem User Accounts (the “Terms”) are entered into between you as an individual user (“you,” “your” or “User”) and EldeRem Ltd., its service providers, agents, and contractors (collectively, “EldeRem”, “Company,” “we,” “us,” and “our”).

These Terms govern your access to and use of Company’s payroll and other financial services (“Services”) accessible through the website and related domains located at www.elderem.com (the “Website”), as well as any access to the Services or interactions with the Company via mobile application, phone, or other electronic communications, such as email and instant messaging. The Website is published, owned, and operated by the Company, and all Services are provided by the Company and its contracted service providers.

These Terms contain very important information regarding your rights and obligations, as well as conditions, limitations, and exclusions that might apply to you. Please read these Terms carefully. You may not use the Services if (a) you do not agree to these terms, (b) are not at least 18 years of age or of legal age to form a binding contract with the Company under applicable Israeli law, or (c) are otherwise prohibited from accessing the Website or Services by applicable law. If you do not agree to these Terms, please do not accept these Terms, access the Website, or use the Services. By accessing, browsing, submitting information to, and/or using the Website or Services, you agree and acknowledge on your own behalf that you have read, understand, and agree to be bound by these Terms and to comply with all applicable laws including, without limitation, all tax laws, regulations, labor laws, and directives of the State of Israel.

The Website is provided solely for informational purposes, to enable communication between you and the Company, and to provide you access to the Services. Any information you provide or that is collected by the Company through the Services shall be handled in accordance with the Company’s Privacy Policy, available at www.elderem.com/en/privacy, which is hereby incorporated into these Terms by reference.

2. USE OF THE WEBSITE AND SERVICES

The Company grants you, as a User, a non-exclusive right to access and use the Website, the Services, and the data, material, content, or information herein (collectively, the “Content”) solely for your personal use or internal business payroll operations only in accordance with these Terms. Your right to access and use the Services shall be limited to your authorized purposes unless expressly authorized by the Company for other commercial operations. You agree to use the Website and Services only for lawful purposes, comply with all rules governing any transactions on and through the Website, and comply with all applicable Israeli laws.

3. USERS AND ACCOUNT RESPONSIBILITY

A User may create or use an account to access the Services (“User Account”) in one of three capacities: Employer, Employee, or Authorized User. Each is a “User” under these Terms and agrees to comply with these Terms and Company policies and notices, as applicable.

  • a. Employer. As an Employer, you are the User solely responsible for creating, maintaining, and terminating an account with the Company through which you and others may access the Services. You are responsible for the payment of all Monthly Fees, Taxes (including VAT), and other fees related to the User Account. You have the sole authority to establish, maintain, and terminate all User Accounts with access to the Services made available through your User Account.
  • b. Employee. An Employer may grant you access to certain parts of the Services as their employee. As an Employee, you may have access to your pay slips (Tlush Sachar), Form 106, profile information, personal financial records, and other parts of the Services as authorized by the Employer. All Employee access is subject to review and approval by the Employer.
  • c. Authorized User. In certain instances, an Employer may establish a User Account in your name as an Authorized User. Depending on the Employer’s requirements and direction, an Authorized User may have limited permissions or elevated permissions (e.g., an external accountant, certified wage examiner / Bodek Sachar, legal advisor, or authorized power-of-attorney holder). These categories are administrative only and do not dictate the legal employment status of any party under Israeli labor law. Employers are solely responsible for determining the legal classification of any individual User under applicable law (e.g., Employee vs. Independent Contractor / Oved vs. Kablan).

4. USER REPRESENTATIONS

In consideration of the use of the Website and Services, you represent and warrant that:

  • a. You will use the Website and Services in accordance with these Terms and all posted Company policies.
  • b. All information you provide to the Company is true, accurate, current, and complete, and you are legally authorized to share any personal information about other individuals (e.g., employees’ Israeli ID / Teudat Zehut, passport / Darkon, or visa details, and banking details) with the Company.
  • c. You are responsible for updating any information provided to the Company to ensure its accuracy.
  • d. As an Employer, you are at least eighteen (18) years of age, lawfully reside or are registered as a business entity in Israel, and have full legal authority to enter into these Terms.
  • e. You agree to indemnify and hold harmless the Company and its affiliates from and against any Taxes, fines (including penalties imposed by the Israel Tax Authority or Ministry of Labor), losses, or damages resulting from inaccuracies or breaches of your obligations.
  • f. You agree that the Company may request documentation to verify the accuracy of information you provide, and may condition, limit, or suspend its provision of the Services where such information cannot be verified or where the Company has a reasonable basis to believe it is inaccurate or unlawful.
  • g. You are solely responsible for all infrastructure, devices, internet connectivity, and software required to access the Website and Services.
  • h. You agree to comply with all applicable laws of the State of Israel.

5. USER ACCOUNTS

You are solely responsible for maintaining the confidentiality and security of your User Account credentials and passwords. You are responsible for all activities that occur under your User Account and agree to notify the Company immediately of any unauthorized use.

If you use third-party authentication (e.g., Google or Apple) to log in, you are responsible for complying with those third-party terms. The Company is not liable for losses resulting from unauthorized account access, except to the extent such access results from the Company’s own failure to maintain the security measures described in Section 7. The Employer remains liable for all activity occurring under any affiliated Employee or Authorized User accounts.

6. PROHIBITED USES

With respect to the Website and Services, you agree that you will not:

  • Use another User’s account without explicit permission;
  • Disconnect, overburden, damage, or impair the Website or Services;
  • Assist or benefit a direct competitor of the Company;
  • Upload or distribute content protected by intellectual property laws without proper authorization;
  • Reverse engineer, decompile, decode, or attempt to derive the source code of the Website or Services, except to the extent this restriction is prohibited by applicable Israeli law;
  • Upload or transmit unlawful, libelous, defamatory, fraudulent, obscene, or threatening content, or content that violates Israeli criminal or civil statutes;
  • Transmit unauthorized commercial communications, spam, chain letters, or pyramid schemes;
  • Introduce malicious code, software viruses, Trojan horses, logic bombs, or engage in Denial-of-Service attacks;
  • Impersonate the Company, its employees, or any other entity.

7. SECURITY AND MONITORING

The Company implements industry-standard administrative, technical, and physical security measures to safeguard personal data and financial records, including encryption for sensitive data (e.g., Israeli ID numbers, bank details).

The Company reserves the right to monitor the system electronically to ensure legal compliance, combat fraud, and maintain operational integrity. Where the Company becomes aware of a security incident affecting your personal data, it will notify you without undue delay.

Full details of how personal data is collected, processed, stored, and deleted are set out in the Company’s Privacy Policy, available at www.elderem.com/en/privacy.

8. RECORDS RETENTION

The Company maintains account and transaction records for a minimum period required by Israeli law (including tax regulations requiring retention of books and records for at least seven (7) years) or per internal operational policies. However, you are solely responsible for exporting and retaining your required employment, tax, and payroll records prior to account termination.

9. LIMITATIONS ON SERVICES

The Company is NOT a banking institution, legal firm, or tax advisory practice. The Company provides software infrastructure for payroll processing and does NOT provide legal, tax, or employment law advice. Employers must consult qualified professionals (e.g., certified accountants, tax advisors, or employment attorneys) regarding compliance with Israeli labor laws, collective bargaining agreements (Heskemim Kibutziyim), Extension Orders (Tzavei Harchava), National Insurance (Bituach Leumi), and mandatory pension/severance funds (Pensia Chova u’Pitzuim).

The Company does not hold, transfer, or transmit payroll funds. All transfers of salary, tax, National Insurance, and pension contributions are executed by the Employer through its own bank or through a licensed third-party payment provider selected by the Employer. The Company collects only its own service fees, as described in Section 10.

10. FEES AND TAXES

The Company charges a monthly service fee as set forth in your billing agreement/authorization, including applicable standard rates and non-standard administrative fees (e.g., failed direct-debit charges, manual adjustments, special reporting) (collectively, the “Monthly Fee”).

  • VAT and Taxes: Prices displayed to consumers are inclusive of Value Added Tax, as required under Israeli consumer protection law. Where you are a registered business (Osek), rates may be quoted exclusive of VAT and will be clearly marked as such. You are responsible for all applicable taxes, tariffs, levies, or duties imposed by Israeli tax authorities (including VAT under the Value Added Tax Law, 5736-1975). The Company will issue tax invoices (Cheshbonit Mas) in accordance with Israeli legal requirements.
  • Payment Direct Debits: Monthly Fees will be debited via authorized bank transmission systems (e.g., Masav / credit card clearing) per your signed authorization. Payroll funds are not debited or held by the Company — see Section 9.
  • Refundability: Incurred Monthly Fees are non-refundable, except where a refund is required under Section 21 or under applicable Israeli consumer protection law.
  • Off-Boarding / Tax Filings: If you terminate Services prior to the conclusion of a tax year, additional fees may apply for generating required statutory tax summaries (e.g., annual Form 126 / Form 856 reports).
  • Price Changes: The Company reserves the right to modify pricing upon giving at least thirty (30) days’ advance written notice. If you do not accept a price change, you may cancel before it takes effect and will not be charged the new price.

11. AUTOMATIC RENEWAL & TRIAL PERIODS

Unless canceled in accordance with these Terms, subscriptions automatically renew on a monthly basis on the first day of each calendar month (“Renewal Date”). The Company will provide renewal reminders as required for continuing transactions (Iskah Nimshechet) under the Israeli Consumer Protection Law.

If a free trial is offered, the Company will notify you in advance of the date on which it converts to a paid monthly plan. It will automatically transition to a paid monthly plan upon conclusion of the trial period unless canceled prior to the trial expiration date in accordance with Section 21 below and applicable requirements under the Israeli Consumer Protection Law.

12. COMMUNICATIONS AND SMS NOTIFICATIONS

By providing your mobile phone number, you consent to receive administrative, security, and authentication SMS messages or phone communications from the Company. These are necessary to provide the Services and cannot be opted out of while your account is active.

The Company will send marketing or promotional messages only with your prior consent, in accordance with Section 30A of the Communications (Telecommunications and Broadcasts) Law, 5742-1982. You may withdraw that consent at any time using the opt-out instructions provided in each message or by contacting the Company. Messaging fees from your local cellular provider may apply.

13. THIRD-PARTY WEBSITES & INTEGRATIONS

The Website and Services may contain links to external third-party portals or services (e.g., institutional pension portals, banking APIs, clearing houses). The Company is not responsible for the availability, security, or accuracy of third-party platforms.

14. LINKING

You may link to our homepage in a fair and legal manner that does not harm our reputation. Framed links or unauthorized display of Company content on third-party sites are strictly prohibited.

15. THIRD-PARTY APPLICATIONS

Your use of third-party add-ons or integrations connected to our Services is entirely at your own risk. The Company disclaims all warranties regarding third-party application performance, compliance, or security.

16. INTELLECTUAL PROPERTY

All software, trademarks, trade names, visual interfaces, graphics, and system architecture associated with the Website and Services are the exclusive property of the Company or its licensors.

  • Your Content: You retain ownership over data and materials uploaded to your account (“Your Content”). You grant the Company a worldwide, royalty-free, non-exclusive license to host, store, process, and display Your Content solely as required to provide the Services.

17. TERRITORIAL RESTRICTION

The Website and Services are designed and intended primarily for operation within the State of Israel and for compliance with Israeli legal and financial frameworks. The Company makes no representations that the Service is compliant or appropriate for use outside Israel.

18. DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICES, WEBSITE, AND CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. THE COMPANY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, STATUTORY, OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, COMPLETELY SECURE, OR ACCURATE AT ALL TIMES.

Nothing in this Section limits any warranty or right that cannot be excluded or limited under Israeli law, including under the Consumer Protection Law, 5741-1981.

19. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE ISRAELI LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, EMPLOYEES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL) ARISING OUT OF OR IN CONNECTION WITH THE SERVICES.

THE TOTAL AGGREGATE LIABILITY OF THE COMPANY FOR ALL CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU TO THE COMPANY IN THE SIX (6) MONTHS PRECEDING THE CLAIM, OR NIS 400, WHICHEVER IS GREATER.

Nothing in this Section excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, for willful misconduct or gross negligence, or for any other liability that cannot be excluded or limited under Israeli law.

20. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless the Company, its affiliates, directors, officers, and employees against any third-party claims, administrative fines, damages, expenses, or liabilities (including legal costs) resulting from your breach of these Terms, non-compliance with applicable payroll/labor/tax regulations, or misuse of the Services. This indemnity does not apply to the extent the claim arises from the Company’s own breach, negligence, or willful misconduct.

21. TERMINATION

  • By You: You may terminate your subscription at any time through the cancellation option in your dashboard settings or by written notice to the email in the Contact Information section of this document. Cancellation takes effect within the period required for continuing transactions under the Israeli Consumer Protection Law — a small number of business days from the date of your notice — and not at the end of the current billing month. Where you have prepaid for a period extending beyond the effective cancellation date, the Company will refund the unused portion on a pro-rata basis.
  • By the Company: The Company reserves the right to suspend or terminate account access in cases of non-payment, breach of Terms, illegal activity, or system misuse. Except where immediate action is required by law or to prevent harm, the Company will provide notice and a reasonable opportunity to remedy the issue.

22. DISPUTE RESOLUTION

Any dispute, controversy, or claim arising out of or relating to these Terms, including its formation or breach, may by mutual written agreement of the parties be referred to binding arbitration conducted in Israel. In the absence of such an agreement, or where injunctive or temporary court relief is sought, the dispute shall be submitted to court per Section 23 below.

23. GOVERNING LAW AND JURISDICTION

These Terms, their interpretation, and any dispute arising hereunder shall be governed exclusively by the laws of the State of Israel, without giving effect to its conflict of law principles. The competent courts of the State of Israel shall have exclusive jurisdiction over any litigation or dispute arising out of or in connection with these Terms.

Nothing in this Section limits any right you may have, as a consumer, to bring proceedings in the court nearest to your place of residence, or any right to bring a claim before a labor court.

24. LIMITATION ON TIME TO FILE CLAIMS

Any claim or cause of action arising out of or related to the Website or Services must be filed within the period prescribed by the Israeli Limitation Law, 5718-1958.

25. LANGUAGE

The Hebrew version of these Terms, available at www.elderem.com/he/terms, is the sole binding and authoritative version.

The Company may publish these Terms in additional languages, including English, Russian, and others, for the convenience of Users. Any such version is a translation provided for informational purposes only and has no independent legal effect. In the event of any discrepancy, ambiguity, omission, or difference in meaning between the Hebrew version and any translation, the Hebrew version governs and prevails in all respects.

The Services are intended for Users resident in the State of Israel, whether as citizens, permanent residents, or foreign nationals holding a valid Israeli work visa.

If you are unable to read the Hebrew version, you remain responsible for obtaining a translation you trust before accepting these Terms. On request, the Company will assist you in understanding any provision of the Hebrew version — contact legal@elderem.com.

Each translation published by the Company identifies the revision date of the Hebrew version from which it was prepared.

26. CHANGES TO THESE TERMS

The Company may update or modify these Terms from time to time. The Company will provide at least thirty (30) days’ advance notice of any material change, via the Website and electronic mail. If you do not wish to accept a material change, you may cancel your subscription before it takes effect, and the Company will refund any prepaid fees covering the period after cancellation. Non-material changes, such as corrections of typographical errors, take effect upon posting. Continued use of the Services after a material change takes effect, having received notice, constitutes acceptance of the modified Terms.

27. GENERAL PROVISIONS

If any provision of these Terms is deemed invalid or unenforceable by a competent court, that provision will be modified to reflect the parties’ intent, and the remaining provisions will remain in full force. These Terms, together with the Privacy Policy and your billing agreement/authorization, constitute the entire agreement between you and the Company regarding the subject matter hereof. In the event of conflict, the following order of precedence applies: (1) any signed written agreement between you and the Company; (2) these Terms; (3) the Privacy Policy; (4) any other policy published on the Website.

28. CONTACT INFORMATION

For legal or operational inquiries, please contact:

  • Company Name: EldeRem Ltd.
  • Email: legal@elderem.com
  • Phone: +972-52-562-8370
  • Address: Hartsit 8, Modi’in, 7170880, Israel